Frequently Asked Questions
Find answers to some commonly asked questions to gain a deeper understanding of how we can support your institution
Do you work with a type of education provider not listed on your website?
We work with education providers and associated organisations who feel the overll student experience will be enriched by the inclusion of in-person interviews early on in the application stage. We are able to offer interviews to students aged 10 and above and will adjust the question styles and content accordingly.
Can I request specific questions to be included in the interview?
We typically advise against this as it creates an advantage for students completing the interview later in the day. We would be pleased to discuss your specific requirements to ensure that student responses remain representative of the student’s true ability and opinion.
Where are the interviews conducted? What about remote interviews?
We have five main offices across China, but we are able to travel to individual regions according to demand to use private spaces at partner organisations. Students are invited to a controlled environment close to their home if the interview needs to be conducted remotely, for example, if travel restrictions are imposed.
Do you only interview students in China?
No, we can conduct interviews for all nationalities and we have team members all over the world. We specialise in interviewing Chinese students and include a question and response in Chinese. For other nationalities, the entire interview is conducted in English.
How do you verify the students' identities?
Before the interview commences, our support team request to see the student’s national ID or passport. A digital record of the ID, held by the student’s face, is stored securely and can be accessed if needed. The student’s name and age and further confirmed against registration records once the video footage is submitted to our team
How long does the whole process take?
Once you provide us with the name and contact details of the students you would like us to interview we will liaise with their family to arrange a conveneint time for their interview. The process itself typically takes around an hour, and our team will edit, translate and upload the video, together with the essay, within 10 working days.
How much does it cost to use Vericant?
We offer bespoke costing according to the needs of your institution and the volume of interviews that you require. The cost of the interview itself is charged to the student with prices starting from £190. It is worth noting that in China, families expect to cover the costs associated with applying and this is not unusual.
Do I need to instal new software?
No. Vericant interviews can be accessed from your web browser with no additional technical requirements. Alternatively, we are able to develop bespoke integrations so that Vericant data fits in seamlessly with any existing software or platforms that you currently use.
What training and support do you offer institutions?
Our Customer Support teams will help you every step of the way. However, Vericant is designed to be very straightfoward. A member of our team will be very happy to visit your institution to introduce staff to the tool, however most do not find this necessary as the platform is very intuitive.
Does this mean we have to change our admissions process?
Not at all! Vericant will consult with you to discuss at what point in your existing admissions process Vericant interviews would be most useful. They are designed to enrich your existing data and fit seamlessly with your existing process with no need for significant changes.
How does this help with UKVI compliance?
Vericant interviews verify the identity of the student and we meet candidates in person before providing high-quality footage of their interactions for your UK-based team to review. This means that you have verified the student’s identity, english ability, and we can include questions centre around their academic interests to help confirm their intention to study if requested.
My question isn't answered here, what can I do?
Our team are always happy to help. We can provide further information that answers your specific questions, set up a demo to show you what Vericant interviews look like in reality, and discuss your organisations needs to establish how Vericant can best help you. Feel free to get in touch below.
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